Main Features

Customer Success Management

Responsible to proactively help customers deploy and get off on the right foot after signing a contract. The outcome will be to prevent churn and increase retention and upselling.

Customer Support

  • Reactively support customers with Technical or Commercial issues 
  • Solve tickets, escalations and provide how-to assistance 
  • Technical support engineers (TS) and Customer Service agents are part of this function

Customer Training

Customer Training teams ensure customers can continuously improve their productivity by providing personalized, simple training sessions on demand. 

Professional Services

Professional Services (PS) teams are those that possess an intricate knowledge of your products and know them inside and out. 

Renewals

Renewal teams focus on ensuring customers stay onboard. They are tasked with upselling and cross-selling in the clients. 

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Our Go-to-market Center of Excellence liberates your business to focus on your core and growth, providing on demand, nearshore resources, expertise and management aligned to your business KPIs